Orders & Shipping Policy

How do I check the status of my order?

You will receive an email from Shoptosurprise.com to confirm that we have received your order. You may also check the order status on your “My Account” pages on the website. If you are unable to view the status of your order, please feel free to contact the Customer Service +91-120-454-7772.

Is it safe to provide payment details during the checkout process?

During the checkout process, you will be asked to complete your payment details. All the fields indicated as compulsory must be completed. Please note that we will collect and store only your personal information, while your card and bank details will be taken using an encrypted secure payment mechanism and will only use your information in accordance with The Privacy Policy.

When do you charge my credit card or deduct from my debit card?

All card payments are subject to authorization by your card issuer and we take payment when we accept your order shortly before processing your order.

What happens if Shoptosurprise.com cannot supply me with the product I have ordered?

If we cannot supply you with the product or service that you have ordered, we will not process your order. We will inform you of this in writing (including email) and, if you have already paid for the product or service, we will offer you an instant Cart credit or refund you in full as soon as possible or within 10 business days.

How long does a delivery take and what are the charges?

Delivery charges and delivery time vary depending on the type of products ordered, the service you select and the shipping address. Delivery time mentioned on the website against each item is given as accurately as possible on the basis of carrier service provider’s assurance but cannot be guaranteed to be exact in nature due to circumstances beyond our control.

Can I cancel the order if there is a delay in delivery?

If you experience an abnormal delay of additional two weeks, then you may choose to cancel the order for claiming a full refund. If the total order value of each shipment to one destination is less than Rs.750, then there will be a standard delivery charge of Rs.50 applicable.

Does ShoptoSurprise.com ship its products to all areas within India and outside India?

We(Shoptosurprise.com) do not ship outside India at the moment, and deliveries can be made at most of the locations as specified on the website. Certain items cannot be delivered to a few locations where our carrier service is not available. Please check for the availability of delivery service for your shipping destination at the time of order completion on the website.

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